It is important to use a consultant or observer as it is not reasonable to try and perform both the roles of evaluating and observing. This is because it is very difficult to concentrate on the group process while still trying to evaluate it as well. Also, we may give off nonverbal signals that cause the group members to question our motives.
Using a consultant who is not affiliated with the group is much more efficient as they can provide insight as observed from an outsiders perspective. This will also help eliminate any bias that may have come as a result of taking on the observer role yourself. However, outside consults are not always available so in these situations it is best to select someone within the group to be an observer. This will in turn be beneficial for them as we tend to learn more about ourselves through observing the actions of others.
i also think that sometimes an outside observer can only detect what everything looks like on the outside but may not have a real good grasp on how things are actually going on the inside. For example, when i was playing or coaching basketball, there would be times where the players would sometimes verbally or physically fight with each other. Now, if an observer came in during that time, one might say that this group doesn't have group cohesion or that there is no team chemistry and we can't work together. But, sometimes those quarrels are just what the team needs in order for us to accomplish bigger goals. I've seen groups come together even stronger because of fights like that. But, maybe to an outsider who may not really know the whole background of our team dynamics, they might be mistaken to what is actually going on with the team.
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